Privacy Policy

Privacy Policy

We know how to keep a secret!

Privacy Policy

The purpose of this policy is to describe how PriceDrop collects, stores, uses, and protects your personal information, which can be used to identify you (referred to as "personal information"). We do this in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI”). This Privacy Policy applies to all users of our website and any mobile or software applications. Please read this policy together with our other terms and conditions. Pay special attention to clauses highlighted in bold.

Your Acceptance and Legal Capacity

  1. Acceptance Required: You must accept all terms of this policy and our terms and conditions to order from us. If you do not agree, you may not use our services.
  2. Legal Capacity: If you are not yet 18 years or old or cannot enter legally binding contracts, you cannot use our services.
  3. Deemed Acceptance: By accepting this policy, you acknowledge understanding and agreeing to its terms.

Personal Information

  1. What we collect from you:

    • name, surname, email, address, phone number, online identifiers, date of birth, identification number, and shopping preferences.
    • nformation from accessing our Platforms such as log information, device type, browser, IP address, location data, and third-party data like from social media.

  2. Why we collect and process data:

    We process this data to:

    • identify and verify you.
    • create a user account.
    • fulfil our obligations and complete your orders.

  3. Updates:

    You can update your information in your account profile at any time.
  4. Collected upon Registration:

    Registering provides us with details like your name, email, address, and user name. We use this for order fulfilment and other purposes in this policy.
  5. Collected upon Order:

    Ordering requires more information for us to deliver products, for instance delivery address, etc.
  6. Cookies:

    We use cookies to personalize your experience. You can change your browser settings to reject cookies.
  7. Third-party Cookies and Trackers:

    Our partners may use their own cookies. We also use web trackers to collect anonymous information.

Security and Retention

  1. Security: Our website is hosted securely with firewalls, WAFs and other security methods to prevent unauthorized access. Only employees requiring access to your information to complete their duties will have access.
  2. Retention: We keep your data for as long as necessary to process your orders, as the law requires, or as needed for our agreements. By using our services, you consent to this retention.

Sharing and Sending Your Personal Information

  1. Who we share with: We don't sell your data. We share data with our couriers and third parties to fulfil our obligations. We may also disclose it for legal reasons or if required by authorities. We may share data with our marketing partners.
  2. Outside South Africa: We send your information outside South Africa for data storage or backup, ensuring compliance with POPI.

Your Rights

You have the right to:

  • View, correct, or amend your data.
  • Request records of your data.
  • Ask for your data to be deleted.
  • Be notified of unauthorized data access.
  • Complain to the Information Regulator.


  1. Opt-out: You can opt-out of direct marketing by clicking on the unsubscribe link in all our emails or contacting support.

Limitation and Enquiries

We aren't responsible for third-party websites who may sell their products or advertise via our platform. For questions or concerns about our privacy practices, please contact us.


This Privacy Policy may be updated from time to time. Using our platform after an update means you accept the new terms. If you disagree, you should stop using our services.